how to dispute doordash rating

Disputing Doordash Ratings: A Step-by-Step Guide

Doordash is one of the most popular food delivery services in America. More people than ever are using it to get their favorite restaurants’ menus delivered right to their doors. Unfortunately, even with all its convenience, there can still be some challenges that come along with ordering from Doordash, especially when it comes to ratings. This blog post aims to provide a step-by-step guide to dispute your Doordash rating to get back on track and have your trusty delivery partner working smoothly again.

Can You Change Doordash Rating?

As a customer, you cannot change a Doordash rating once it’s submitted. Unfortunately, the platform does not allow for editing previous reviews. However, there is an alternative if you wish to update your feedback. You can leave an additional review on the store page to provide further insights or updates on your experience. This way, you can communicate any changes in your opinion or provide more context to your initial rating.

On the other hand, if you’re a Dasher looking to dispute an unfair rating, you can contact the Doordash Support team through the app or their website. They will review your case and determine if any adjustments are warranted. While there’s no guarantee that your rating will be changed, this step can help you address any inaccuracies or misunderstandings regarding your performance.

5 Steps to Dispute Doordash Rating

As a Doordash driver, maintaining a solid rating is crucial to your success. However, sometimes you may encounter a situation where a customer unfairly rates you, and you must dispute it. In this guide, we’ll walk you through the steps to challenge your Doordash rating effectively.

Step 1: Identify the issue

Before you contact Doordash support, make sure you’ve identified the specific rating you’d like to dispute. It’s essential to clearly understand the reason behind the low rating and why you believe it’s unjust. This information will help you better explain your case to Doordash.

Step 2: Gather evidence

Collect any relevant evidence to support your claim. This might include screenshots of your order history, text messages with the customer, or photographs of the delivery location. The more evidence you have, the stronger your case will be when you present it to Doordash.

Step 3: Contact Doordash support

Reach out to Doordash support through the Dasher app or the Doordash website. Provide them with the rating details you’re disputing, explain why you believe it’s unfair, and present any evidence you’ve gathered. Be concise and professional in your communication.

Step 4: Wait for a response

Once you’ve submitted your dispute, be patient and wait for a response from Doordash. They will review your case and determine if the rating should be removed or adjusted. Remember that the resolution process might take time, so don’t expect an immediate outcome.

Step 5: Follow up if necessary

If you don’t receive a response within a reasonable timeframe, don’t hesitate to follow up with Doordash support. Your dispute may have been overlooked, or they may require additional information to decide. Stay persistent but polite in your communication.

Step 6: Learn from the experience

Regardless of the outcome, take this opportunity to learn from the experience and identify areas where you can improve as a Dasher. Use the feedback constructively to enhance your performance and minimize the likelihood of receiving low ratings in the future.

Disputing a Doordash rating requires clearly understanding the issue, gathering relevant evidence, and communicating professionally with Doordash support. By following these steps, you’ll be better equipped to challenge unfair ratings and maintain a strong reputation as a Doordash driver.


Connecting with customer service when disputing a Doordash rating can be nerve-wracking, but following the steps outlined in this article make the process much easier. A clear understanding of this process will help ensure that you’re providing the necessary information needed by customer service and that your dispute is ultimately successful in helping you receive the rating you deserve. It’s important to remain calm, diplomatic, and organized throughout this process for the best possible outcome.

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