how to get a refund on doordash

How To Get A Refund On Doordash

If you’ve ever had an issue with your DoorDash order, whether that be incorrect food items or poor delivery service, then the idea of getting a refund may have crossed your mind. The good news is that DoorDash does offer refunds for its customers in certain circumstances.

In this blog post, we’ll guide you through how to get a refund on DoorDash and provide best practices for filing a claim with their customer service department. With knowledge of the proper procedure and persistence, you can receive compensation if necessary! Keep reading to learn why and when it’s worth reaching out to DoorDash about a possible refund.

Steps to Get A Refund On Doordash

DoorDash now allows merchants to request refunds for their Drive orders via the merchant portal. Eligible orders can receive refunds for fees, tips, and even the original order value. These refunds will be applied to your next invoice.

How to Request a Refund

  1. Access the Merchant Portal: Log into your merchant portal and navigate to the ‘Orders’ tab.
  2. Select History: On the left navigation, click ‘History’ to view completed/cancelled orders. Refunds can only be issued for these orders.
  3. Find the Order: Use filters or search to find the order you want a refund for. Click to open the order details.
  4. Request Refund: You will see the ‘Request Refund’ option near the top next to ‘Dasher Feedback’. Click on it.
  5. Refund Confirmation: Some refunds are processed immediately. You’ll see a success message upon submission, and the refund amount will be applied to your current period invoice.

In some cases, more information is needed to process a refund. In these scenarios, you’ll be directed to create a case for the support team to review. The support team typically responds within 24 hours.

You can request multiple refunds for the same order, but the total refund cannot exceed 100% of the order value.


  • If you don’t see the ‘Request a Refund’ button, ensure that the order is a Drive order (indicated in the channel column on the orders page), and that it’s still within the eligible refund period.
  • If the order is too old, it may no longer be eligible for a refund.

Partial Refunds

You can issue a partial refund by entering a specific dollar amount in the refunds tool.


  • You can only refund a customer once via the self-serve refunds tool. For additional refunds, reach out to DoorDash Merchant Support.
  • Refunds can only be requested within 7 days of the order being placed.
  • Refunds are applicable for Storefront pickup or delivery orders that have not been cancelled.

For further assistance, visit DoorDash Merchant Support or email them at

How Long Do Cancelled Doordash Orders Take To Refund?

Cancelled DoorDash orders are typically refunded immediately by DoorDash, but the processing time for the refund to appear in your account depends on your bank. Usually, it takes around 5-7 business days for the refund to be processed by the bank and appear in your account. In some cases, it might take up to 10 business days. If you haven’t received the refund after this period, you should contact DoorDash support for assistance.

Please note that the full amount of the order is not always refunded. The refunded amount depends on the status of your order at the time of cancellation. For example, if you try to cancel after the order is confirmed, you might only be refunded the delivery charge and tip.

Cancelled DoorDash orders can be refunded in two ways: through credits or direct refunds.


These are applied immediately to the account used for the original order and will automatically be used on your next order, including the tip.


The timeline depends on your bank’s processing time. If the charge is “Pending”, it will take 1-3 business days to be removed. If the charge has been posted, expect a refund within 5-7 business days.


In conclusion, to get a refund on DoorDash, you need to go through the app or website, locate the order in question under the ‘Orders’ tab, and submit a request for a refund via the ‘Help’ tab. While DoorDash’s standard policy is not to provide refunds, exceptions are made in certain situations. Checking the status of your refund is done through the ‘Order History’ section. It’s important to remember that the processing time for refunds can vary, so patience may be required.

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