DoorDash is a popular food delivery service that connects customers with local restaurants through a network of independent contractors, known as “Dashers.” While the majority of Dashers provide excellent service, there may be instances where a customer has a negative experience with a particular Dasher. If this happens, it’s important to know how to report the Dasher to DoorDash so that the company can take appropriate action. In this post, we will provide step-by-step instructions on how to report a Dasher on DoorDash, as well as tips on what information to include in your report.
So, if you’ve had a bad experience with a DoorDash delivery person, keep reading to learn how to report them and get the help you need.
4 Steps to Report A Dasher On Doordash
Step 1: Log into your DoorDash account and navigate to the “Order History” section
Once you are logged in, navigate to the “Order History” section, which can typically be found in the menu or under the “Orders” tab. In this section, you will be able to view all of your past orders and find the specific order that you wish to report.
Step 2: Locate the order in question and click on “Report an issue” or “Help” button
To locate the order in question and report a Dasher on DoorDash, first, log into your DoorDash account and navigate to the “Order History” section. From there, find the order that you had an issue with and click on the “Report an issue” or “Help” button.
Step 3: Select the reason for the report from the drop-down menu. For example, “Dasher was rude,” “Dasher was late,” or “Dasher did not deliver the correct order.”
When reporting a Dasher on DoorDash, you will be prompted to select a reason for the report from a drop-down menu. Some examples of reasons you might select include “Dasher was rude,” “Dasher was late,” or “Dasher did not deliver the correct order.” This drop-down menu will help DoorDash to understand the nature of the issue and take appropriate action.
Step 4: You Can Also Provide Additional Information, Such As The Dasher’S Name And Picture, In The “Comments” Section
When reporting a Dasher on DoorDash, you can also provide additional information such as the Dasher’s name and picture, in the “Comments” section. This will help DoorDash to identify the dasher and take appropriate action.
Step 5: You Can Also Provide Additional Information, Such As The Dasher’S Name And Picture, In The “Comments” Section
When reporting a Dasher on DoorDash, you can attach relevant photos or screenshots that may help support your report. This can include pictures of the Dasher, the delivery vehicle, the food, or any other relevant information that can help DoorDash to understand the issue and take appropriate action.
Step 6: Submit the report to DoorDash
To submit the report on DoorDash, you need to click on “Submit” button or similar, this will send the report to the DoorDash team for review. Once the report is submitted, DoorDash will investigate the issue and take appropriate action. They may contact you for additional information or to follow up on your report, so be sure to check your email for updates on the status of your report.
Once you have submitted your report, DoorDash will review it and take appropriate action. This may include contacting the Dasher, refunding the order, or revoking the Dasher’s access to the platform, depending on the severity of the issue. Note that DoorDash may contact you for additional information or to follow up on your report, so be sure to check your email for updates.
Please note that you should always report any serious incident or safety concern to the local authorities as well as to DoorDash.
Frequently Asked Questions
Can A Door Dasher Get Fired?
Yes, a DoorDash Dasher can get fired. DoorDash has a strict Code of Conduct that all Dashers are expected to adhere to. If a Dasher is found to have violated this Code of Conduct, they may be subject to disciplinary action, which can include termination of their contract with DoorDash.
This can be done if a customer report or an investigation by DoorDash finds that the Dasher has engaged in behavior such as theft, fraud, or mistreatment of customers. DoorDash also has a rating system that allows customers to rate their Dasher, and if a Dasher receives consistently low ratings, they may be removed from the platform.
Can I Ban A Doordash Driver?
As a customer, you cannot ban a DoorDash driver (Dasher) from the platform directly. However, you can report any issue you have with a Dasher to DoorDash, and the company will investigate the matter and take appropriate action. If the Dasher is found to have violated DoorDash’s Code of Conduct or if they receive consistently low ratings from customers, they may be removed from the platform.
Can You Make Another Doordash Account After Being Deactivated?
It is possible to create another DoorDash account after being deactivated, but it is against DoorDash’s terms of service. DoorDash reserves the right to deactivate an account for any reason, including violations of its Code of Conduct. If an account is deactivated, the individual is not permitted to create a new account. If DoorDash finds out that a deactivated user creates a new account, they may deactivate that account as well.
Moreover, creating multiple accounts to circumvent a deactivation can also lead to legal action.
Dashers on DoorDash are independent contractors and not employees of DoorDash. As such, they are not covered by most labor laws. Dashers are responsible for their own taxes and should report any income earned from DoorDash to the IRS.