how to get refund on deliveroo

How To Get Refund On Deliveroo

Do you use Deliveroo to order your favorite takeaway foods? Ordering your food is easy, but have you ever forgotten to include an extra request or note for the restaurant, like asking for extra sauce on that burger? Don’t worry, because in this post we’ll show you all the steps and tips needed to add a note when placing an order using Deliveroo.

Understanding Deliveroo’s Refund Policy

Deliveroo’s refund policy is designed to ensure a satisfactory experience for customers while ordering food through its platform. The policy outlines various circumstances where you might be eligible for a refund, such as receiving incorrect or missing items, experiencing late deliveries, or encountering food quality issues.

To address these concerns, Deliveroo’s customer support is readily available to review and resolve refund requests. It’s important to note that the resolution process may involve the restaurant or vendor involved in your order. While the specifics of each case may vary, a swift and fair outcome is typically achieved, provided the customer’s claim aligns with the policy’s stipulations. By familiarizing yourself with Deliveroo’s refund policy, you can better navigate any issues that arise and ensure a seamless food ordering experience.

Step-by-Step Guide to Request a Refund on Deliveroo

Navigating the refund process on Deliveroo might seem daunting, but fear not! With just a few straightforward steps, you can request a refund and resolve your issue. Let’s dive into the process, so you’re equipped to handle any hiccups that come your way.

To start, familiarize yourself with Deliveroo’s refund policy, which covers situations such as incorrect or missing items, late deliveries, and poor food quality. Once you’re well-versed in the policy, follow these steps:

  1. Access your order history: Log in to your Deliveroo account on the app or website, then locate and click on “Orders” to find the specific order you have an issue with.
  2. Report a problem: Choose the problematic order and tap “Help” or “Report a Problem” to initiate the refund process. In this section, you’ll be prompted to select a reason for your request, such as incorrect items, missing items, or other concerns.
  3. Provide details: Be concise yet thorough when describing your issue. Include any relevant information that supports your claim, like photographs of the order or details about the delivery experience.
  4. Submit your request: Once you’ve provided the necessary information, submit your request to Deliveroo’s customer support team.
  5. Await a response: Deliveroo’s team will review your request and get back to you, typically within a few hours. The response time may vary depending on the volume of requests they’re handling.
  6. Follow up as necessary: In some cases, Deliveroo might require additional information or clarification. Be prepared to promptly respond to any follow-up questions to ensure a smooth resolution.
  7. Review the outcome: Deliveroo will inform you of their decision once they’ve concluded their investigation. If your refund request is approved, the reimbursement will be processed using your original payment method, and you can expect to see the funds within 3-5 business days.

By following these steps, you’ll be well on your way to resolving any issues and obtaining a refund on Deliveroo when necessary.

Common Reasons for Refund Requests on Deliveroo

When it comes to refund requests on Deliveroo, several reasons tend to crop up more frequently than others. Understanding these common issues can help you be proactive and avoid potential refund scenarios. Here are some prevalent reasons customers request refunds:

  1. Incorrect items: Receiving an order with items that don’t match what you originally requested can be frustrating. Whether it’s the wrong dish or incorrect customization, these mix-ups can lead to refund requests.
  2. Missing items: Occasionally, you might find that your order is incomplete, with one or more items missing. In such cases, seeking a refund or replacement is a reasonable course of action.
  3. Late deliveries: Deliveroo aims to deliver food within a designated time frame, but sometimes orders arrive later than expected. If your order is significantly delayed, you may opt to request a refund.
  4. Cold or inedible food: Quality is a top concern when ordering food, and receiving a meal that’s cold or unappetizing can be a letdown. If your order doesn’t meet your expectations, you might consider seeking a refund.
  5. Damaged packaging or spilled food: Accidents can happen during transit, causing packaging to be damaged or food to spill. In these instances, customers often request refunds or replacements.
  6. Allergen concerns: In cases where customers have specified allergies or dietary restrictions, receiving an order that doesn’t adhere to those requirements can result in a refund request.

By being aware of these common refund-triggering scenarios, you can take measures to prevent them and ensure a more enjoyable Deliveroo experience.

How Do I Check the Status of My Refund?

Keeping tabs on your refund status is essential once you’ve submitted a request through Deliveroo. To track your refund, you can start by checking your email inbox for updates from Deliveroo’s customer support team. They’ll typically send you an email outlining their decision, whether it’s an approval, denial, or a request for additional information.

If you’re still unsure or haven’t received an update, don’t hesitate to reach out to Deliveroo’s customer support directly. You can contact them through the app, website, or social media channels. Provide your order details and ask for an update on your refund status. The support team will be more than happy to assist you and keep you informed throughout the process. Remember, patience is key, as response times may vary depending on the volume of requests they’re handling.

Tips for a Successful Refund Request

To increase the likelihood of a successful refund request on Deliveroo, consider these tips:

  • Act quickly: Report issues as soon as possible, ideally within 48 hours, to show you’re proactive and serious about your concerns.
  • Know the policy: Familiarize yourself with Deliveroo’s refund policy to ensure your request aligns with its guidelines.
  • Be specific: Clearly describe the issue at hand, mentioning relevant details such as incorrect items, missing components, or delivery problems.
  • Provide evidence: Include photos or screenshots that showcase the issue and bolster your refund claim.
  • Stay polite: Maintain a respectful tone when communicating with Deliveroo’s customer support, as this will foster a cooperative atmosphere.
  • Be responsive: If the support team requests additional information, reply promptly to keep the process moving smoothly.
  • Follow-up: If you haven’t received an update within a reasonable timeframe, don’t hesitate to reach out for a status check.

By adhering to these tips, you can enhance your chances of a successful refund request and ensure a more enjoyable experience with Deliveroo.

How do I report missing food on Deliveroo?

If you’ve received an incomplete order on Deliveroo with missing food items, it’s essential to report the issue promptly. To do so, follow these simple steps:

First, log in to your Deliveroo account using the app or website. Navigate to the “Orders” section, where you’ll find your order history. Locate the order with the missing items and click on the “Help” or “Report a Problem” button. From the list of available options, select “Missing Items” or a similar option that accurately describes your situation.

Next, provide a detailed description of the missing items in the designated text field. Be specific and concise to ensure the support team fully understands the problem. Once you’ve submitted the report, Deliveroo’s customer support will review your claim and get back to you, typically within a few hours. It’s crucial to remain patient and responsive to any follow-up questions they may have in order to reach a satisfactory resolution.

Does Deliveroo Refund Late Delivery?

Deliveroo strives to provide a timely delivery experience for its customers. While the platform doesn’t have a specific policy guaranteeing refunds for late deliveries, they do handle such situations on a case-by-case basis. If your order arrives significantly later than the estimated delivery time, you may be eligible for a refund or credit, depending on the circumstances.

To report a late delivery, follow the standard process of accessing your order history and selecting the “Help” or “Report a Problem” button. Choose an option related to late delivery, and provide a detailed account of your experience. Deliveroo’s customer support team will review your claim and determine the appropriate resolution. It’s important to be patient and responsive to any follow-up questions to ensure a swift and fair outcome.


Now that you know how to add a note on Deliveroo, you are in a great position to take advantage of this helpful delivery service. Not only is adding notes convenient, it also guarantees your order will arrive with the special instructions or preferences that you provided.

Furthermore, if you form your questions and requests in an appropriate way when adding your note, it increases the likelihood of you receiving useful replies from customer service representatives. It’s clear to see that using notes on Deliveroo will make ordering from the app both more efficient and accurate for customers. So be sure to take these tips into account for yourself or for anyone else who is about to use Deliveroo for their next order!

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